AWS Managed Services
Focus on your business while we manage your AWS infrastructure. Our managed services provide comprehensive support, monitoring, and optimization for your AWS environment.
What’s Included
24/7 Monitoring & Support
- Real-time infrastructure monitoring
- Proactive issue detection
- Incident response and resolution
- Technical support via multiple channels
Infrastructure Management
- Server administration
- Database management
- Network configuration
- Storage management
- Backup and recovery
Security Management
- Security monitoring and alerts
- Patch management
- Vulnerability scanning
- Access control management
- Compliance monitoring
- Security incident response
Performance Optimization
- Resource utilization monitoring
- Performance tuning
- Capacity planning
- Load balancing optimization
- Query optimization
Cost Optimization
- Cost monitoring and reporting
- Right-sizing recommendations
- Reserved instance management
- Savings plan optimization
- Waste elimination
Service Levels
Standard Support
- Business hours support (9 AM - 6 PM, Mon-Fri)
- Email and phone support
- Monthly reporting
- Quarterly business reviews
- Response time: 4 hours for critical issues
Premium Support
- 24/7/365 support
- Dedicated account manager
- Priority incident response
- Weekly reporting
- Monthly business reviews
- Response time: 1 hour for critical issues
Enterprise Support
- All Premium features
- Dedicated technical team
- Custom SLAs
- Proactive optimization
- Real-time dashboards
- Response time: 30 minutes for critical issues
Monitoring & Alerting
CloudWatch Setup
- Custom dashboards
- Log aggregation and analysis
- Metric collection
- Automated alerting
- Anomaly detection
Third-Party Tools Integration
- Datadog
- New Relic
- Splunk
- PagerDuty
- Slack/Teams notifications
Backup & Disaster Recovery
Automated Backups
- Daily incremental backups
- Weekly full backups
- Cross-region replication
- Retention policy management
- Backup validation
Disaster Recovery
- DR plan development
- RPO/RTO optimization
- Failover procedures
- Regular DR testing
- Business continuity planning
Compliance & Governance
Compliance Support
- PDPA compliance
- Government security requirements
- Industry-specific regulations
- Audit support
- Documentation
Governance
- AWS Organizations setup
- Multi-account strategy
- Cost allocation tags
- Resource tagging policies
- Access policies
Migration Support
Application Migration
- Pre-migration assessment
- Migration planning
- Testing and validation
- Production cutover
- Post-migration support
Database Migration
- Schema conversion
- Data migration
- Replication setup
- Performance testing
- Rollback planning
DevOps Support
CI/CD Pipeline Management
- CodePipeline setup
- CodeBuild configuration
- Automated deployments
- Testing automation
- Release management
Infrastructure as Code
- CloudFormation templates
- Terraform modules
- CDK implementation
- Version control
- Change management
Reporting & Analytics
Monthly Reports Include:
- Infrastructure health status
- Performance metrics
- Security posture
- Cost analysis and trends
- Recommendations for improvement
- Incident summary
Custom Reports
- Executive summaries
- Technical deep dives
- Compliance reports
- Capacity planning reports
Why Choose Our Managed Services?
Expertise
- AWS certified engineers
- 10+ years of AWS experience
- Public sector expertise
- Multi-industry experience
Proactive Approach
- Continuous improvement
- Best practice implementation
- Technology updates
- Cost optimization
Local Support
- Malaysia-based team
- Understanding of local requirements
- Same timezone support
- Bahasa Malaysia support available
Proven Track Record
- 50+ managed AWS accounts
- 99.9% uptime achievement
- High customer satisfaction
- Long-term client relationships
Getting Started
Onboarding Process
- Discovery Call - Understanding your requirements
- Environment Assessment - Reviewing your AWS setup
- Service Design - Customizing services to your needs
- Documentation - Creating runbooks and procedures
- Transition - Smooth handover with knowledge transfer
- Ongoing Management - Continuous support and optimization
Pricing
Our managed services are priced based on:
- Number of AWS accounts
- Infrastructure complexity
- Support level required
- Additional services needed
Contact us for a customized quote based on your specific requirements.
Service Level Agreements (SLA)
We offer competitive SLAs for:
- Incident response times
- System availability
- Performance metrics
- Support availability
Start Your Managed Services Journey
Let us manage your AWS infrastructure while you focus on innovation. Contact us for a free consultation and assessment.